• Free shipping
    • FUN FACTORY offers free shipping to all EU countries, Switzerland and Norway, no matter what the order value!
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF GmbH” without any indication of its contents.
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.


How high are the shipping costs?

As a present to you in catering to your needs: shipment of our toys to all EU countries, Switzerland and Norway is free of charge for you, no matter what the order value!

Please note that Deutsche Post/ DHL charge an extra fee of €2.00 when payment is COD. We have no influence on this surcharge.

For deliveries to Switzerland and Norway we do not charge German VAT. Country-specific import turnover taxes and any applicable customs duties are levied for imports. Such charges are invoiced by the shipper in addition to a processing fee.

What to do if you don’t live in one of the above mentioned countries?
Please contact us via infomail@FUNFACTORYweb.com and we will be glad to recommend one of our premium sales partners in your home country.

Where do you deliver?

FUN FACTORY delivers in the EU, to Switzerland and Norway. Orders for the USA go through our US store. Alternatively, you can order directly from any FUN FACTORY dealer.

What are the handling and packaging costs?

Of course no extra costs arise for handling and packaging.

What do I do if I don't like my toy?

That's too bad, but it does happen sometimes. So in every package you will find a returns form for sending back your toy at no extra cost. You can send back your toy 14 days after you received it and get your money back as long as the wares arrive undamaged.

IMPORTANT: For hygienic reasons, toys with a broken hygiene seal can not be returned.

How long do I have to wait for my order?

Waiting is never nice. Yet in this case it's worth it. You have to wait 1-5 days for your FUN FACTORY order. The “signal light” on the product page shows the current stock levels in the warehouse.

Will my order be sent discretely in a neutral packaging?

This is a point of honor with us. No one has to know what sweet little secret your package contains. FUN FACTORY sends orders in industry standard boxes with a neutral sender address “FF GmbH” without any indication of its contents.

Can I have products sent to another address?

You want to surprise a friend? Or you just want your package delivered to another address? Nothing is easier. While ordering it's no problem to enter a separate billing and delivery address.

Can I have my order sent to a package retrieval station?

Of course. FUN FACTORY is happy to deliver to DHL package stations. Please just simply give your personal package station number as well as the packing station branch.

Do additional costs arise from deliveries outside the European Union?

Please note that for all deliveries outside the EU additional customs duties and fees may have to be paid. These vary corresponding to the value of goods and expenses of the local parcel service. Please inquire with the customs office and the parcel service in the destination county regarding the amount of additional charges.

Thank you for your understanding.