• Free shipping
    • FUN FACTORY offers free shipping to all EU countries, Switzerland and Norway, no matter what the order value!
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF GmbH” without any indication of its contents.
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.


Claims & Returns

How can I return my toy?

FUN FACTORY places a great deal of importance on value and quality. All of our toys are made in Bremen with lots of hands-on work and attention to detail. They undergo a variety of test and controls. Yet in spite of this, it may happen in rare cases that a toy leaves our company premises in faulty condition or is damaged during delivery to you.

In this case, you can easily reclaim the product by returning the defective item by mail and including a statement with the reasons for return. After receiving it, we will immediately check the damage or fault. In the case of a warranty, we will speak to you about repairing or exchanging the product. 

IMPORTANT: For hygienic reasons, toys with a broken hygiene seal can not be returned.

Please include enough postage on the package. In the case of a warranty, naturally we will reimburse you for the shipping costs.

I didn't buy the toy directly from FUN FACTORY. Can I still return it to FUN FACTORY directly?

In this case you need to first go back to the dealer where you purchased the product with your claims. If any problem, however, arises please get in touch with us.

I don't have the invoice any longer. Can I still return it?

Without proof (invoice, sales slip, bank account reference etc.) you can not replace or return your toy.  It's really important to keep your receipts.

How long is the guarantee for my toy?

For all FUN FACTORY Toys that have been purchased from FUN FACTORY directly, i.e. via the Online Store at FUNFACTORY.com or one of our FUN FACTORY STORES, we do give a 24 month warranty when presented with a valid sales receipt.

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty.