• Free shipping
    • FUN FACTORY offers free shipping to all EU countries, Switzerland and Norway, no matter what the order value!
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF GmbH” without any indication of its contents.
  • MADE IN GERMANY
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.

Service

Do you have gift certificates? And if so, where can I purchase them?

A gift certificate is the perfect birthday gift and a lovely surprise for any time. Under products you can simply order a gift certificate of up to €100. There are gift certificates in paper format but they can only be sent together with an order. A gift certificate code can also be sent per email. To redeem you just have to give it while placing your order online or when visiting the FUN FACTORY store in Berlin or Bremen.

How long do the products have a guarantee?

For all FUN FACTORY toys we give a 6 month guarantee and an 18 month warranty with the submission of a sales receipt.

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty. 

What are the products made of?

The sheaths of the toys are made of 100% medical-grade silicone. The battery compartments and the operating elements are made of ABS plastic.

Can I take the toy in the bath with me?

All rechargeable FUN FACTORY toys have a “swimming badge” and are 100% waterproof. The battery operated toys are water resistant, but not suitable for underwater games.

What's the difference between TOYFLUID and BODYFLUID?

TOYFLUID is a water-based, odor and taste free lubricant that goes a long way. It ensures a pleasant feeling upon insertion when using erotic toys, reducing friction. TOYFLUID is condom safe and it is easy to remove without leaving any residue. It is suitable for all toys made of silicone.

BODYFLUID is a taste and odor free silicone-based love gel that goes a long way. It turns the skin velvety smooth, is super smooth and reduces friction. It's perfect for sexual intercourse and erotic full body massages.
WARNING: Not suitable for use with silicone toys!!

What is better – a water-based or silicone-based lubricant?

Silicone toys should never by used together with a silicone-based lubricant, because the silicone-based gel is very difficult to remove from the toy without leaving any residue. Despite intense cleaning, the toy can become unhygienic. Please use TOYFLUID from FUN FACTORY, which is specially made for erotic silicone toys.

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty.  

Can I use other fluids with FUN FACTORY toys?

Yes, all suitable fluids can be used with FUN FACTORY toys. You just have to make sure that only water-based fluids are used.

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty. 

My G-4 handle is damaged when employing a cleaner. Why?

It's possible the cleaning agent is too aggressive. It's best to clean your toy with TOY CLEANER – an effective, yet mild hygiene spray for cleaning your FUN FACTORY toys and of course other erotic toys as well.

Further, the use of oils and creams such as suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can lead to irreparable damage to your toy. Please DO NOT use these products with a FUN FACTORY toy. Please also see this note about toy care and lubricants.

Do you offer any special deals on SMARTBALLS for midwives?

We work closely with a large number of midwives when it comes to the pelvic floor and rehabilitation. You are a midwife and interested in working with us? Please contact us at infomail@funfactoryweb.com and we will be happy to send you more information.

How can I become a FUN FACTORY tester?

We receive lots of requests on this topic, meaning usually we have enough testers on hand. If you write a mail to infomail@funfactoryweb.com you will be included in our contact pool as an applicant. Please include any information about blogs, twitter accounts etc. that you operate. When there is a need, we will contact you.