• Free shipping
    • FUN FACTORY offers free shipping to all EU countries, Switzerland and Norway, no matter what the order value!
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF GmbH” without any indication of its contents.
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.


How can I return my toy?

FUN FACTORY places a great deal of importance on value and quality. All of our toys are made in Bremen with lots of hands-on work and attention to detail. They undergo a variety of test and controls. Yet in spite of this, it may happen in rare cases that a toy leaves our company premises in faulty condition or is damaged during delivery to you.

In this case, you can easily reclaim the product by returning the defective item by mail and including a statement with the reasons for return. After receiving it, we will immediately check the damage or fault. In the case of a warranty, we will speak to you about repairing or exchanging the product. 

IMPORTANT: For hygienic reasons, toys with a broken hygiene seal can not be returned.

Please include enough postage on the package. In the case of a warranty, naturally we will reimburse you for the shipping costs.

Further, the use of oils and creams such as suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can lead to irreparable damage to your toy. Please DO NOT use these products with a FUN FACTORY toy. Please also see this note about toy care and lubricants.

I don't have the receipt any longer. Can I still return the product?

Without any validation (invoice, receipt, bank statement etc) unfortunately we cannot verify if it is a legitimate warranty claim. So always keep your receipts of purchases.

I didn't buy the product at FUN FACTORY. Can I return it anyway?

In this case, please direct your claim to the point of purchase. If a problem arises with the return of a defect toy, please contact us so that we can intervene and help you deal with the sales point. Please understand that returning toys that were not directly purchased at FUN FACTORY can not be processed by us.

How long is the warranty on my toy?

For all FUN FACTORY toys purchased directly at FUN FACTORY GmbH, such as the online shop www.FUNFACTORY.com or in our FUN FACTORY stores in Berlin (Oranienburger Straße 92, 10178 Berlin), in Bremen (Ostertorsteinweg 12, 28203 Bremen) or Munich (Reichenbachstraße 1, 80469 Munich) we give a 24 month warranty with the presentation of the purchase receipt.  

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty.