• Free shipping
    • FUN FACTORY offers free shipping to all EU countries, Switzerland and Norway, no matter what the order value!
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF GmbH” without any indication of its contents.
  • MADE IN GERMANY
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.

TERMS & CONDITIONS

The “fine print” (general terms and conditions of business, customer information and instructions on the right of return).

General Terms and Conditions of Business with customer information and instructions on the right of withdrawal

Scope and provider information
Our General Terms and Conditions of Business apply to all contracts concluded between FUN FACTORY GmbH and you as a customer via our online shop www.funfactory.com. Customers are only users.

Your contract partner and contact person for this online shop is:

FUN FACTORY GmbH
Am Hohentorshafen 17-19
28197 Bremen, Germany
Telephone:+49 (0) 421 520 76 0
Fax: +49 (0) 421 520 76 290
E-Mail: infomail@funfactoryweb.com

Contract languages
Contract languages are German, English and French.

Conclusion of Contract
With the placement of products in our online shop we are making a binding offer to conclude a contract, as long as the order is for normal household quantities.

Orders are made by selecting items listed in our shop by clicking on selected items, moving these items to the basket by clicking the “Put in the basket” button, confirming the items in the “checkout”, selecting the desired customer access (“I am already a customer”, “I am a new customer”, or “I would like to place an anonymous order”), if necessary re-entering data, submitting the completed electronic order form by clicking the button “continue”, selecting the desired delivery address and type of delivery, and concluding with the payment method. All entries will be displayed once more in a confirmation window and can be corrected by clicking the button “back”.

The contract is concluded by clicking on the "Buy Now" button to accept the offer of the goods contained in the shopping cart.

After we have received your offer to purchase, we will send you an automatic confirmation by e-mail containing our General Terms and Conditions of Business, instructions on the right of withdrawal and your order. You can print the contents of this mail using the function “print”.

After you have sent the order via the Internet you cannot access the content if you have placed your order anonymously. If you are a registered customer or have created a new account, you will be able to access the content of your order after sending it via the Internet. If you have placed your order anonymously, you can access the contents of your order before sending the order and store or print the order in reproducible form using the menu bar of your browser. The text of the contract is stored in our system. You can review our General Terms and Conditions of Business at any time using the “General Terms and Conditions of Business” link on our website.

Right of withdrawal

 

Model instructions on withdrawal

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day, on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us, FUN FACTORY GmbH, Am Hohentorshafen 17-19, 28197 Bremen, Germany, Telephone: +49 (0) 421-520 760, Fax: +49 (0) 421-520 76290, E-Mail: info@funfactory.com of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to contracts for the supply of goods which due to health reasons or hygiene are no longer suitable for return when the sealed packaging has already been removed.

Delivery Area and Delivery
Orders shall only be delivered within the EU as well as Switzerland and Norway. Delivery in the Federal Republic of Germany shall take place via parcel service and in Europe via FedEx, to the address you have provided in the order. Delivery time is one to five days, unless other changes have been indicated.

Prices, Shipping Costs, and Conditions of Payment
All prices stated are indicated in euros and include the applicable statutory sales tax. 

Shipping of our toys to all EU countries, Switzerland and Norway is free of charge for you. We do not deliver to other countries via our online shop at www.FUNFACTORY.com.

DHL charges an additional processing fee of EUR 2.00 for payment on delivery service (COD), which you are required to pay. You will not incur any other additional taxes or costs.

You can pay the invoice by COD, PayPal, paymorrow (only following a positive credit background check and only in Germany), immediate money transfer (only in germany) or credit card. Other forms of payment must be agreed upon separately and require our written consent. The payment of the purchase price is payable immediately on conclusion of the contract. The purchase price will be charged to your account in case of purchase via PayPal or credit card as soon as we have accepted the order.

In the case of payment by invoice (invoice purchase via paymorrow), an alternative shipping address is not permitted. The delivery can only be made to the invoice address.

Payments made in Germany are free of charge for us. If you make payment from outside Germany, you shall bear the fees charged by your bank. We only assume fees incurred due to our transaction partners.


Warranty Against Defects / Liability
The statutory warranty rights apply for the products offered in our shop.

Our liability for compensation of damages, regardless of the legal reason (especially with respect to default, defects or other violation of duties) is limited to damages customary for the contract that are foreseeable.

The foregoing limitations to liability shall not apply to our liability for damage due to intent or gross negligence, for death or injury to body or health, or pursuant to the product liability act.

To the extent that our liability is excluded or limited, this shall also apply to personal liability of employees, representatives and agents.

Retention of Title
We retain title to the ordered goods until the purchase price has been entirely paid. Payments are deemed paid as soon as we can freely dispose of the payment amount.

Data Protection
We use the data gathered during the transaction in accordance with the German Federal Data Protection act exclusively for processing and completing your order. More information is available under the under Data Protection section of our website www.funfactory.com.

Applicable Law
The laws of the Federal Republic of Germany shall apply. For consumers not concluding the contract for professional or commercial purposes, this legal choice is valid only insofar as the protection provided by mandatory provisions of the laws of the country in which the consumer has his habitual residence is not withdrawn. The Hague Conventions of July 1, 1964 concerning uniform laws on international purchasing and the United Nations Convention of April 11, 1980 on Contracts for the International Sale of Goods do not apply. 

DISPOSAL

Separate collection of electronic waste
Electronic devices that become waste products are classified electronic waste. Owners of electronic waste must dispose of this separately from unsorted municipal waste. Electronic waste is not to be put in the general household waste, but in special waste collection systems.

Batteries and long life batteries
Owners of electronic devices must remove all batteries and long life batteries, so long as these are removable, from the device before disposal. This does not apply if disposing the electronic waste at a public waste management organization that will, for the purpose of recycling, separate these from the electronic devices.

Waste disposal options for electronic waste
Owners of electronic waste from private households can dispose of this at public waste management organizations and collection points of manufacturers and distributors in compliance with the Electrical and Electronic Equipment Act. An online listing of collection points in Germany can be found under: www.ear-system.de/ear-verzeichnis/sammel-und-ruecknahmestellen.jsf

Data protection notice
Electronic waste can contain sensitive personal information. This applies especially to information technology and telecommunication devices such as computers or smartphones. Please note that, in your own interest, end users are responsible for deleting private and sensitive information from devices before disposing their electronic waste.

Meaning of the symbol „crossed out waste container“

The commonly used crossed out waste container symbol found on electronic devices indicates that the device must be disposed of separately to general household or municipal waste.

Manufacturer Registrations number
As a manufacturer in compliance with the Electrical and Electronic Equipment Act, we are registered with the Stiftung Elektro-Altgeräte Register (Benno-Strauß-Str. 1, 90763 Fürth) under the following registration number: DE75262888.

Under these signs you will find additional symbols with the following meanings:

Pb: the battery contains lead
Cd: the battery contains cadmium
Hg: the battery contains mercury